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Renter’s Frequently Asked Questions

When is rent due each month?

Rent is due on the first of each month with a four day grace period. There is a 10% late fee charged for payment after the fifth day. If your check is returned we have a standard 30.00 fee on all returned payments.

How can I pay my rent?

Our office takes checks and money orders over the counter. You can also pay online after setting up your account on Appfolio. You can also send your payments by mail to the office. Make sure to include the rental address. We DO NOT accept cash.

What happens if I need to pay rent late?

You need to call our office immediately to make arrangements. We can’t help with late payments if we are not informed!

How can I submit a maintenance request?

The fastest way to submit a request is via email. You can also contact our maintenance department at: (509) 338-4653 during regular business hours. If you have an emergency please click the link above.

What classifies as an emergency?

An emergency is an event where there is imminent or current damage or harm to yourself or the property. If you are endangered or the property is damaged by flood or fire, please call our emergency line.

How do you notify me when someone is coming to my home for repairs?

Our office will send you an email when a maintenance person will be on the premises. It is typically up to the vendor to text or call you when they arrive.

How do you return security deposits?

Security deposit returns are closely monitored by the state. We return your security deposit by check in the mail within 14 days of the lease end date.

How do i replace lost keys?

Lost keys are taken care of during regular business hours. If you need an emergency lockout there is a 75.00 key charge. You can also call a locksmith at your own expense or get replacement keys made.

How do I keep my apartment if my roommate wants to leave?

We put a lot of effort into marketing our properties and will help you find a roommate. Call our office and notify us immediately so we can get to work filling the vacancy!

How do you handle complaints?

If your neighbor is inconsiderate and breaking traditional “House Rules”, make sure and talk to your neighbor first! This resolves most circumstances. If a polite request is ignored, contact our office and we will help facilitate any additional problems. We want to ensure our properties are a great place for everyone to live.

What are your typical pet policies?

We love pets! We charge a 150 pet deposit (10o.oo is refundable if the property is not damaged at the end of your lease) per pet. Any units that allow pets are marked on our website.

How do I add someone to my lease?

New occupants will need to fill out our online application. When they have submitted the application, stop by the office to fill out the additional paperwork. Thats it!

What happens if I break my lease?

You are responsible for your entire lease term, however if you need to break your lease call our office! We will start advertising your unit immediately. Pullman vacancies do not last long and we will have a new renter typically within a month.

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